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Case study: Hampshire Cultural Trust – making improvements, saving time and money with Lean Systems Thinking

Following a Lean Systems Thinking awareness training session, a cross section of staff from the two museums (Westbury Manor Museum and Fareham and City Museum) joined a workshop to understand how the change methodology could be used to improve their retail process.

This case study is relevant to Accreditation requirement 3.1 Good quality services and development, section 3.1.4:The museum must have a culture of customer care with arrangements in place to make sure all users are treated with courtesy and care.’

Clicking the link on this page will open this resource to view on the South East Museum Development Programme website.

Date created: 2015

Author: South East Museum Development Programme

Publisher: South East Museum Development Programme