Spectrum Partners – Covid-19 response

The lockdowns in place in the UK and many other countries have forced museums to close and staff to switch to home-working, but Spectrum Partners have responded swiftly. Here’s a quick roundup of the additional support and information they are currently offering users of their collections management systems and digital asset management systems.

Axiell Group has put together a series of resources, including guidance on accessing its systems remotely, tools to help museums and their audiences access their collections from home, useful product features and Covid-19 status updates. It has also launched a new online discussion community for all global CMS users to share experiences and support each other. The annual Axiell user conference in June will now be replaced by a series of webinars featuring roadmaps, software tips and tricks, user stories and service updates.

Coeli, which is based in Barcelona, has launched a project to help local Catalan museums share their collections online by offering its technology for free during the lockdown.

Collector Systems can help new clients that need a cloud-based solution, particularly if they’re experiencing financial issues due to the current crisis, and is offering four months of free access to its cloud-based collections management system, with no limit on users. Existing clients are being offered up to three additional user licences for four months at no cost.

CSS has had to make some slight changes to the way it works with customers and suppliers due to the ongoing Covid-19 pandemic – its offices in Lichfield are temporarily closed and its staff are working full-time from home. However, this has not disrupted business at CSS. It is operating as normal, but has extended its customer support hours to ensure its software users receive the first-line support they need.

Extensis is offering advice on how to use the range of Extensis applications from a home or remote computer.

Gallery Systems is fully committed to assisting its clients and its support services are operating as normal, but it is monitoring all developments related to Covid-19 and will take additional action if appropriate. It has also published a list of sources of emergency funding for the museum sectors in the UK, US and Canada.

KulturIT offices remain open, although staff are primarily working from home, and all services are operating as normal. In addition to regular support, it is also providing webinars, tutorials and individual support for users who need help accessing their CMS and other tools from home. As many museums are closed to visitors, it is devoting additional resources to assisting its users with their online presence. This includes webinars and tutorials on how to enhance content on the online platform DigitaltMuseum and museum homepages. It is also assisting museums and other institutions who wish to collect stories from the general public experiencing the Covid-19 pandemic in Sweden and Norway. Users who need support or advice can make contact through the usual channels.  

MINISIS, which is headquartered in Vancouver with offices in Canada, reports that its own staff are likely to continue home-working until at least early May, but the only impact of Covid-19 is likely to be slight delays to final delivery dates on some projects.

MODES Users Association says that if any users are experiencing issues with remote access, they should make direct contact for support, and it also points out that MODES licences allow users to install multiple copies of the software, provided that they don’t exceed their licence for concurrent use. There is further information on the MODES blog.

Re:discovery is committed to keeping its services up and running. Clients can access its technical support team, support pages and recorded training tutorials, and it is continuing to conduct its scheduled live webinars.

Robotron has closed its physical training centre in Germany to comply with lockdown measures, but its training continues online with a range of courses and practical workshops.

System Simulation is reviewing its operations and updating its advice regularly, but if clients do encounter any issues with live systems, they should be reported as usual via Mantis, its issue tracking system, and communication about ongoing development should be via either Mantis or the project-specific email address. For meetings, it’s happy to adapt to clients’ preferred platform.

Vernon Systems has access to all its normal channels, so support requests can be raised as usual, although if clients do need to get in touch, email is preferable to phone, and staff will then set up a call or online meeting. The company has produced a summary of the options for remote access to its systems and can offer tips on working from home.

Zetcom is offering customers additional temporary licences free of charge and can schedule online training if required. It is also continuing to provide project support to customers.

Spectrum Partners are companies that use Spectrum commercially in their products and services, making it easy for museums to put the Spectrum standard into practice, and Collections Trust is grateful to all Spectrum Partners for supporting our work.

Most of the current Spectrum Partners are software companies, but Partnership is open to any firm that would like to license the standard for commercial use. To find out more about Spectrum Partnership, please contact Kevin Gosling.