‘That involves showing us:

  • an organisation chart that shows us all the people that work at the museum, including volunteers and paid staff, covering the front of house through to the governing body, and the relationships between them. If a separate organisation runs the museum, we need to see any approved agreements between that organisation and the governing body
  • who has the authority and responsibility to approve decisions. This might include decisions you delegate to sub-committees, staff or volunteers
  • clear agreements with your staff and volunteers setting out their roles and responsibilities
  • evidence that your governing body has access to museum professional advice’

(Accreditation standard, November 2018)

Museum mentors

Resource

Arts Council England has produced this resource to directly support museums to meet the Accreditation Standard. It is applicable to all independent museums across the UK and provides information and advice about the Museum Mentor scheme.

Advice and guidance: volunteers

Resource

These information sheets cover a wide variety of topics relevant to working with volunteers, from developing a volunteer strategy, writing a volunteer policy, to information on recruitment, expenses, safety, legal matters and how to attract and involve different target groups effectively.