‘The museum must have an appropriate workforce to run it effectively. It must have effective employment procedures and roles in place to meet its  responsibilities. The museum must have:

1.7.1 an appropriate workforce
1.7.2 clear agreements for each member of the workforce, setting out their roles and responsibilities
1.7.3 formal induction procedures for new recruits to ensure that all members of the workforce have basic information about the museum and understand their role in it
1.7.4 appropriate development opportunities for its workforce.’

(Accreditation standard, October 2011)

Volunteering in museums – example documents


This resource is aimed at independent museums, but is relevant for use by all museums looking to develop their volunteer workforce. It provides example documents, including recruitment forms, letters and role profiles and other essential information for museums.

Advice and guidance: volunteers


These information sheets cover a wide variety of topics relevant to working with volunteers, from developing a volunteer strategy, writing a volunteer policy, to information on recruitment, expenses, safety, legal matters and how to attract and involve different target groups effectively.

Volunteer induction


This resource supports organisations in getting started with volunteer inductions and includes orientation, personal introductions, understanding the volunteering role, knowing where to find things and understanding the values and policies of the organisation.

Volunteer Now publications


These publications provide relevant information for organisations across the UK, offering a wide range of information to support organisations and individuals who are responsible for managing and organising volunteer effort.