Shop terms and conditions

By placing an order on the Collections Trust shop, you agree to these terms and conditions.

Ordering

To make a purchase select the items you wish to buy and click the ‘Add to basket’ button. You can review and change the contents of your basket up to the point of payment. When you are ready, click ‘Checkout’. When your order has been submitted, you will receive an automatic confirmation email with the details of your purchase. Your order will normally be processed by us within two working days.

Availability and turnaround time

The normal turnaround time before each product is shipped is shown on the relevant shop page. Several products (such as overprinted accession registers and forms) are printed to order and will take a little longer to produce.

Products are advertised in good faith, but we reserve the right to offer a full refund if our suppliers are unable to fulfill your order for any unforeseen reason.

Prices, VAT and shipping

Products other than books are subject to VAT within the EU. The prices displayed on the shop pages for these products include VAT. In your basket, however, the VAT is shown separately. This VAT will be deducted at checkout if:

  • You are ordering from outside the EU.
  • You are ordering from outside the UK, but inside the EU, and enter the VAT number of your institution or company.

Prices displayed do not include postage and packaging charges, which depend on the items you order and where they are being shipped to. Postage and packaging charges will be calculated and shown before you checkout.

Security and data protection

All card payments are made within the secure site of our payment gateway, Barclaycard ePDQ. Your card details are not shared with us or anyone else. The contact details you give us while shopping will only be used to process your order, according to our data protection policy. Collections Trust is a registered data controller with the Information Commissioner.

Changes and cancellations

If you would like to change or cancel your order contact orders@collectionstrust.org.uk quoting your order number. Please note we cannot change or cancel orders for customised items once the overprinting has been done.

Returns

If you would like to return a product contact orders@collectionstrust.org.uk quoting your order number. Please note we cannot accept returns for customised items unless we have made a mistake during the overprinting or they are otherwise faulty.

Returns should be sent to:

Collections Trust
WC 209 Natural History Museum
Cromwell Road
London SW7 5BD

We will only refund your postage costs if the products are returned because they are faulty.

Refunds

Any refunds (including the cost of posting faulty goods) will be credited to the card or account used at checkout within 14 days of receiving the returns.

Amendments

We reserve the right to alter, amend, add to, or remove all or any part of these terms and conditions statement at any time without notice and any changes apply with immediate effect of being published. By continuing to place orders after any changes are displayed you indicate your acceptance of those changes.

Applicable law

By accepting these terms and conditions, you create an agreement with Collections Trust. This agreement is governed under the law of England and Wales.

About us

Company Registration No: 1300565 Registered Charity No: 273984 Registered Office: Collections Trust, WC 209, Natural History Museum, Cromwell Road, London, SW7 5BD