'The museum must have an appropriate workforce to run it effectively. It must have effective employment procedures and roles in place to meet its  responsibilities. The museum must have:

1.7.1 an appropriate workforce
1.7.2 clear agreements for each member of the workforce, setting out their roles and responsibilities
1.7.3 formal induction procedures for new recruits to ensure that all members of the workforce have basic information about the museum and understand their role in it
1.7.4 appropriate development opportunities for its workforce.'

(Accreditation standard, October 2011)

Case studies: volunteering in museums in Northern Ireland

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This resource from the Northern Ireland Museums Council provides a selection of case studies about volunteering experiences in museums in Northern Ireland. These case studies relate to Accreditation requirement 1.7 Appropriate workforce in numbers and experience, for the museum’s responsibilities and plans, which states: ‘The museum must have an appropriate workforce to run it effectively. It […]

A toolkit for developing a new volunteer initiative

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This resource from Ironbridge Gorge Museum Trust Ltd directly supports the Accreditation Standard and is suitable for all museums. It provides a comprehensive toolkit, resources and case studies to support museums developing a new volunteer initiative. Clicking the link on this page will open this resource as a PDF in your current browser window.

Volunteer Scotland: good practice guides

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This resource from Volunteer Scotland directly supports the Accreditation Standard and is suitable for all museums. It provides a range of resources, guidance and good practice templates exploring recruiting, supporting and retaining volunteers. Clicking the link on this page will open this resource to view on the Volunteer Scotland website.

Sharing the learning from the Wide Skies Project: the basics of volunteer management

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This resource directly supports the Accreditation Standard. It is aimed at small to medium sized museums and covers the basics of volunteer management and development. It is the result of the Wide Skies project which recruited and trained volunteers in nine Cambridgeshire museums to work with collections and develop learning activities within their communities. This resource […]

Skills audit toolkit

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This resource from Voscur and The Learning Curve is aimed at small organisations and is useful for assessing the skills of your workforce and/or governing body. It directly supports the Accreditation Standard. Clicking the link on this page will open this resource to view on the Voscur website.

Volunteering in museums – example documents

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This resource from SHARE Museums East directly supports the Accreditation Standard. It is aimed at independent museums, but is relevant for use by all museums looking to develop their volunteer workforce. It provides example documents, including recruitment forms, letters and role profiles and other essential information for museums. Clicking the link on this page will open this […]

Advice and guidance: volunteers

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This resource from Wales Council for Voluntary Action is focused on supporting voluntary organisations in Wales; however the information sheets provide relevant information for organisations across the UK and can support museums in meeting the Accreditation Standard. These information sheets cover a wide variety of topics relevant to working with volunteers, from developing a volunteer […]

Guidance for volunteer induction

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This resource provides support for the induction of volunteers. The guidance is relevant to all museums and to the Accreditation Standard. It supports organisations in getting started with volunteer inductions and includes orientation, personal introductions, understanding the volunteering role, knowing where to find things and understanding the values and policies of the organisation. Clicking the link […]

Volunteering in the arts toolkit

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This resource was created by Voluntary Arts and Volunteering England and is geared towards supporting volunteering in arts organisations. Many of the suggestions, checklists and case studies will be relevant to museums and to the Accreditation Standard. This toolkit has been produced to support small and medium-sized arts groups, the toolkit includes: Ideas, suggestions and […]

Volunteer Now publications

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Volunteer Now is the lead organisation working to promote, develop and support volunteering across Northern Ireland. The website and publications provide relevant information for organisations across the UK, offering a wide range of information to support organisations and individuals who are responsible for managing and organising volunteer effort. This website can support museums to develop their […]

Successfully recruiting and retaining volunteers

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This resource from the Association of Independent Museums is aimed at independent museums, but it provides essential information for all museums looking to develop their volunteer workforce and meet this section of the Accreditation Standard. It encourages museums to consider: What roles do you want volunteers to fulfill? How will volunteers know what they are meant […]

Supporting effective volunteer development, policies and procedures

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Volunteers are an essential workforce for many museums. The Accreditation Standard expects all museums to have an appropriate workforce with effective employment procedures and roles in place to meet its responsibilities. Information to support effective volunteer development, policies and procedures is available from the National Council for Voluntary Organisations (NCVO). The NCVO KnowHow NonProfit website provides […]

Volunteering in independent museums: a research study

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Volunteers are an essential workforce for many museums. The Accreditation Standard expects museums to have an appropriate workforce with effective employment procedures and roles in place to meet its responsibilities. Museums need to plan their workforce requirements and understand the potential for volunteer development. This study from the Association of Independent Museums discusses the broader […]